Shipping & Delivery

Everything at Jolly & Wick is handmade with care, and I’ll always aim to get your order made, packed and on its way to you as quickly as possible.

Turnaround Times

For items that are already made and in stock, I aim to dispatch your order within 3 working days.

For products that are made to order, please allow up to 7 working days before dispatch.

During particularly busy periods, such as Christmas and seasonal launches, turnaround times may occasionally be a little longer. If there is an unexpected delay with your order, I’ll do my best to let you know as soon as possible.

You’ll receive an email confirming your order and another once your parcel has been dispatched.

Please note that these turnaround times are for preparing your order and do not include Royal Mail delivery times.

UK Delivery

Orders are sent using Royal Mail, with postage calculated at checkout based on the weight of your order.

At the moment, Jolly & Wick only delivers within the UK and international shipping is not currently available.

If you use a free delivery code, your parcel will normally be sent using Royal Mail Second Class, or another suitable Royal Mail service for larger or heavier parcels.

Local Collection

Free local collection is available from:

Stewart’s Window Blinds
McGregor Street
Brechin
DD9 6AE

We’ll let you know when your order is ready to collect, so please wait for confirmation before making your journey.

Forfar collection point coming soon! Keep an eye on our website and social pages for updates.

Delivery Details

Please double-check your delivery address before placing your order. Your parcel will be sent to the address provided at checkout, so I’m unable to take responsibility for orders sent to an incorrect or incomplete address supplied when ordering.

Any weight information displayed on individual product listings is used for shipping purposes and may include the weight of packaging. It does not necessarily represent the exact weight of the product itself.

I’ll always aim to send your order using the most suitable and cost-effective service within the delivery option you’ve selected. Occasionally, this may mean that an order is sent in more than one parcel.

Damaged Orders

Every order is carefully checked and packaged before leaving Jolly & Wick, but unfortunately parcels can occasionally be damaged while making their way to you.

If something arrives damaged, please get in touch as soon as possible after receiving your order. Where possible, please include clear photographs of the damaged product and its packaging so I can see what has happened.

I’ll look into the issue and work with you to find the best way to put things right.

Thank you for shopping with Jolly & Wick and supporting my little handmade business.